Aline Phone Systems and Zendesk now seamlessly connect.
- Zendesk is Aline’s latest software integration partner.
- The integration enhances the customer experience (CX) and streamlines processes.
Toledo, OH – Aline Phone Systems announced the completion of yet another software, Zendesk. Zendesk is a service first CRM company that builds software designed to improve customer relationships. Aline Phone Systems is a cloud-based VoIP system that provides users the flexibility to work from anywhere and integrates into many software products including Zendesk.
“We’re thrilled that Aline is integrated with one of the top customer service software in the world. With thousands of Zendesk customers, a plethora of new opportunities has been unlocked for Aline”
– Jay Burkett, Vice President of Product, Brand, and Partner Management
The integration contributes to Zendesk’s goal of providing software that improves customer relationships. During inbound phone calls, Zendesk users have can know precisely who is calling-in and view the customer’s log. This foresight is valuable in the skill of relationship building and maintaining positive customer interactions. Outbound call efficiency is also enhanced, which is especially useful for sales activities. With click to call enabled through Aline, Zendesk users can save time in the outbound dialing process. The final aspect of the integration is the automatic recording of customer interactions. These call recordings can be automatically uploaded and saved into each customer’s log along. Each inbound and outbound call is logged which provides accurate reporting for managers.
“We live in a customer-first world and it’s exciting when software can deliver solutions that enhance the customer experience. Zendesk users are going to experience the value this integration provides immediately.“
– Mark Moss, Product, Brand, and Partner Analyst
Headquartered in San Francisco, California, and with offices globally, Zendesk is a sales and customer engagement software company. Founded in 2007, Zendesk now employs over 3,000 employees and its software is tailored to meet the needs of businesses of all sizes. Zendesk currently has over 150,000 paid customers.
Double A Solutions, is a SaaS company that works within multiple industries providing software solutions that meet the needs of its customers. Aline Phone Systems is a subsidiary of the holding company. Aline Phone Systems, is a B2B VoIP Phone Service Provider that serves various industries to meet the communication needs of businesses. Double A Solutions also has 3 other portfolio companies. Blitz Sales Software is a sales CRM software designed to manage and automate sales activities. Call Logic is a TCPA compliant auto dialing software. Janitorial Manager is a custodial management software for the cleaning industry.
Contact Person for More Information:
Name: Sam Riegsecker