Features and Benefits

Send and receive unlimited local and long-distance calls to the United States and Canada. Never worry about being nickel and dimed by your phone service provider again.

Ring groups allow for a group of extensions to ring simultaneously when a number or extension is dialed. They can be used for inbound sales or customer service calls to be directed to the appropriate users.

Monitor who is on a call or view if an employee is available to receive a call before transferring. Users can also set a call status so that others can view their availability.

Aline can integrate with any web browser for click to call. Save time from manually dialing calls.

With our many CRM integrations, the customer’s CRM profile can automatically populate when they call your organization. Users can have instant access to who’s calling for quick servicing.

Agents can use the softphone to view prior calls. These include missed, received and dialed calls.

Place a call on park and another agent will be able to pick up the call instantly from a different phone.

Need a wake-up call? Have your phone ring automatically ring at the exact time that you need to be contacted.

Users can be notified of a new voicemail message through an automated call. When needed, this allows you to respond and take action quicker.

Work is not just at the office, but everywhere. That’s why the phone calls that you send and receive on different devices, at different locations, should be synced. Stay up-to-date with unified call history- no matter if it was completed on your desktop or mobile app.

Using the softphone, communicate between team members instantly. In addition to text, users can also send images and attachments. 

Users can call and extension and the recipient can pick up the call using the handset’s speaker phone. Common uses are for Lobby workers and receptionists. They can intercom an office worker to let them know that a visitor has arrived for an appointment.

Easily send outgoing faxes using your softphone. Incoming faxes will be routed to an email address.

Instant message anyone within your organization no matter where you are. In addition, users can create group chats, send images, files, and GIFs. Plus, messages are synced between the mobile and desktop applications so you never miss a message. 

Instantly send and receive SMS & MMS to and from your business number using the softphone or mobile app. Attach images, audio files, PDFs, videos, and more. If you need to send an SMS to many contacts, you can as a bulk SMS. 

Access your entire organization’s settings through the admin portal. Change operation times, access call reports, call recordings, and much more.

Access a number of reports including inbound and outbound call reports, missed calls, and more. Reports are valuable intel for employee accountability, improving the user call experience and organizational efficiency.

Listen in on any live call without the agent knowing. This feature can be used for sales coaching and improve customer experience.

Call queues allow for incoming calls to be placed in order while all other extensions are occupied with calls. Once an extension becomes available, a queued call will be sent to an extension in the order received.

Set daily operation times for when your organization can receive inbound calls. Or, decide which extensions can receive calls based on the time of day.

Collect voicemails for a specific purpose. A common use for this feature is a company after hours voicemail box.

Managers can instantly chime in on conversations and coach agents without the client or prospect hearing. This feature can be useful for sales calls or resolving a customer service dispute.

Port your existing toll-free number or add one at any time. Plus, Toll-Free calling with Aline is the unlimited meaning you’re not charged per minute.

Compatible with both IOS and Android, the mobile app allows users the freedom to send and receive business calls & texts anywhere, access your voicemail, and more. Plus, users never have to provide their personal cell phone number to clients again.

When an emergency number like 911 is dialed, a call can automatically go out to a number, extension, or ring group with an automated message letting the recipients know that 911 was dialed from the extension that called it. This helps to keep employees alert and safe.

Change the caller ID you wish to display on outgoing calls with the click of a mouse. This can be used for making sales calls outside of your residing area code.

Switch the device you’re using while on a call instantly. Walking into the office using your mobile app but want to switch to the handset? You can. Leaving the office and want to switch from your handset to mobile? You can do that too.

If a user is active on their desktop, they’ll be marked as active on their mobile device. If their status becomes idle on the desktop application, the system will mark them as available on their mobile device. This ensures that users will never miss a call and their coworkers can quickly reach them.

Prerecorded commercials from Aline can vocalize promotions that your business is offering or general information about your business while the customer waits. These make create marketing and sales opportunities. Plus, they’re customizable. 

While callers wait on hold, music can be played for a pleasurable experience. Admins can choose from preset on-hold commercials or upload their own.