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Features and Benefits

Deciding on a reliable phone system for your business is critical. You need to make the best selection or you could lose some serious time and money. Sometimes phone companies aren’t what they look like on the cover so why not trust a phone system that has your business in mind.

Your office anywhere from a coffee shop

Be Ready For Today. Plan For The Future.

The business environment continues to evolve and change every day as we bring more technology into the workplace. Having a phone system that has the features and benefits you need to run your business is important. We strive to provide the features phone systems should have to help your business be successful — even when you aren’t in the office.

Efficiency

Unlimited Local and Long-Distance Calling

Send and receive unlimited local and long-distance calls to the United States and Canada. Never worry about being nickel and dimed by your phone service provider again.

Live Chat

Using the softphone, communicate between team members instantly. In addition to text, users can also send images and attachments. 

Clickable Transfers

With the click of a mouse users can instantly transfer calls or initiate a supervised transfer. A supervised transfer allows for the user to introduce the caller to the transferred agent. The user can then choose to remain on or leave the ongoing call.

View Employee Availability

Monitor who is on a call or view if an employee is available to receive a call before transferring. Users can also set a call status so that others can view their availability.

Ring Groups

Ring groups allow for a group of extensions to ring simultaneously when a number or extension is dialed. They can be used for inbound sales or customer service calls to be directed to the appropriate users.

Virtual Fax

Easily send outgoing faxes using your softphone. Incoming faxes will be routed to an email address.

Click to Call

Aline can integrate with any web browser for click to call. Save time from manually dialing calls.

Screen Pop

With our many CRM integrations, the customer’s CRM profile can automatically populate when they call your organization. Users can have instant access to who’s calling for quick servicing.

Integrations

Aline integrates into many fantastic software solutions such as Blitz Sales Software, Zendesk, SugarCRM, Zoho, Pipedrive, SuiteCRM, Bullhorn, Salesforce, Vtiger, Microsoft Dynamics, Ezlynx, and NowCerts.

Instant Conferences

Efficiently add one or more users to an ongoing call instantly. With the click of a mouse add a user into a conference or have a conference number for participant to call into. 

Call Park

Place a call on park and another agent will be able to pick up the call instantly from a different phone.

Viewable Call History

Agents can use the softphone to view prior calls. These include missed, received and dialed calls.

Intercom Calling

Users can call and extension and the recipient can pick up the call using the handset’s speaker phone. Common uses are for Lobby workers and receptionists. They can intercom an office worker to let them know that a visitor has arrived for an appointment.

7-digit dialing

If your organization calls a locally often, 7-digit dialing can help agents be more efficient. Instead of dialing 10 digits, calls can be made with 7.

Administration

Admin Portal

Access your entire organization’s settings through the admin portal. Change operation times, access call reports, call recordings, and much more.

Reporting

Access a number of reports including inbound and outbound call reports, missed calls, and more. Reports are valuable intel for employee accountability, improving the user call experience and organizational efficiency.

Company-Wide Call Recordings

Record all calls in your organization. Use them for coaching, training, or reference purposes. 

Call Monitor

Listen in on any live call without the agent knowing. This feature can be used for sales coaching and improve customer experience.

Call Queues

Call queues allow for incoming calls to be placed in order while all other extensions are occupied with calls. Once an extension becomes available, a queued call will be sent to an extension in the order received.

Ring Groups

Ring groups allow for a group of extensions to ring simultaneously when a number or extension is dialed. They can be used for inbound sales or customer service calls to be directed to the appropriate users.

Operation Times

Set daily operation times for when your organization can receive inbound calls. Or, decide which extensions can receive calls based on the time of day.

Virtual Mailbox

Collect voicemails for a specific purpose. A common use for this feature is a company after hours voicemail box.

Call Blocking

Getting spammed? Block anonymous callers or specific phone numbers so that your organization isn’t disrupted. 

Whisper Coaching

Managers can instantly chime in on conversations and coach agents without the client or prospect hearing. This feature can be useful for sales calls or resolving a customer service dispute.

Toll-Free Numbers

Port your existing toll-free number or add one at any time. Plus, Toll-Free calling with Aline is the unlimited meaning you’re not charged per minute.

Security

Aline is a secure service with 99.9% uptime. All calls are encrypted using TLS meaning that end-to-end communication between networks is always secure.

Adaptability

Mobile App

Compatible with both IOS and Android, the mobile app allows users the freedom to send and receive business calls anywhere, access your voicemail, and more. Plus, users never have to provide their personal cell phone number to clients again.

Softphone

Work from any desktop or laptop computer and have all the latest communication tools available. Call, chat, send a fax, and much more.

Voicemail Transcriptions

Aline’s voicemail transcriptions can be emailed to a user’s inbox after each voicemail is left. The text can be read and a recording of the voicemail is attached.

Smart Caller ID

Change the caller ID you wish to display on outgoing calls with the click of a mouse. This can be used for making sales calls outside of your residing area code.

Call Flip

Switch the device you’re using while on a call instantly. Walking into the office using your mobile app but want to switch to the handset? You can. Leaving the office and want to switch from your handset to mobile? You can do that too.

Shared Extensions

Share up to two handsets on a single extension. One handset is able to be used at a time. A common use is for a conference phone and a user’s phone to share the same extension so an additional extension doesn’t need to be purchased.

Customer Experience (CX):

On-Hold Commercials

Prerecorded commercials from Aline can vocalize promotions that your business is offering or general information about your business while the customer waits. These make create marketing and sales opportunities. Plus, they’re customizable. 

On-Hold Music

While callers wait on hold, music can be played for a pleasurable experience. Admins can choose from preset on-hold commercials or upload their own.

Inbound Virtual Receptionist (IVR)

Have a recorded greeting that allows inbound callers to efficiently select where they would like the call to be routed to. Admins can then decide which employees can receive specific call types. 

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