Start the Onboarding Process | New Customer

Company Name*
Account Owner's Name*
First Last
Cell Phone*
Company Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Notification E-mail(s) for 911

If someone dials 911 from the phone system, an email notification will be sent to this email address.

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Office Hours

Weekdays (i.e. Mon.-Fri.)	Hours of Operation (i.e. 9AM-5PM)

Please list the days and hours that your business is open in the appropriate fields above. (Use the + icon to add additional days.)

Time Zone*

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Does your office currently have working Ethernet ports?*
- Yes
- No*
*If Ethernet ports are not available, please contact your local electrician to install Ethernet drops. An Ethernet port is required for every Yealink desk phone.

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Please Select a Phone Option*
- Purchasing Phones from Aline Phone Systems
- Already Own Phones
- Only Softphone
Phone Make and Model*
ex. Yealink T41S
Shipping Address*
- Same Address
- New Address
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

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Call Route: Please provide a brief summary of what you would like to see happen when your number is dialed. (See example statements below.)*
EXAMPLE 1: A person calling in will ring all phones. If the call is not answered, it goes to voicemail.

EXAMPLE 2: A person calling in has three options, press 1 to talk to Sales and press 2 to talk to Support. Support rings a queue with Alex and Mary and then goes to Support Voicemail. Sales rings a queue with John and Sarah and goes to Sales Voicemail. After hours, all calls go into a Night Voicemail.
Please provide any special requests for calls that occur outside of business hours.

Example: Forward all calls after hours to the General Voicemail.
Select Options:
- Custom Ring Groups
- IVR (Auto Attendant)

Ring Group

Group Name	Who should be included (x101, x102)

If you would like a group of extensions to ring at the same time, please enter a name for your Ring Group and the names of the users that will be included. Example: Ring Group Name: "Support" Who should be included: "Sue and Thomas."

IVR (Auto Attendendant)
1 2 3 4 5 6 7 8 9 * 0 #
Please enter the user's name or the Ring Group name in the desired fields above. (Each box represents a button on the dial pad.) Example: If you want the person calling in to press 1 to reach the "Front Desk", then type "Front Desk" in field 1.
Enter extension number at anytime?

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Porting from Current Phone Provider?*
- Yes, Use Old Number(s)
- No, Select New Numbers(s)

List of Prefered Area Codes*

Area Code (419, 567, etc.)	Use Case (Main Line, Sales Line, etc.)

Porting Information*

Phone Number	Use Case (Main Line, Sales Line, etc.)

Note: Porting may take 2-3 weeks after the activation date based on the speed of your previous provider.

Losing Carrier Account Information

Account Number	Billing PIN

Please provide your account number and billing PIN from your previous carrier in order to authorize the port. In most cases, this is required.

Previous Phone Bill / Customer Service Record
Drop files here or

Max. file size: 128 MB, Max. files: 5.
Please provide your most recent bill no older than 30 days or your customer service record. This must include all telephone numbers as listed above and current billing address. An account number and PIN may also be required depending on the carrier. Porting may take an additional 2-6 weeks if information is missing or incorrect.
What would you like to do with any remaining numbers on the current account?
- Disconnect the remaining numbers on the account
- Keep the account open
*If you select "keep the account open," please list the billing telephone number(s) that are not porting over to Aline and will remain active with your current carrier.
Provide a new BTN (Billing Telephone Number)*

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Network Speed Test
Please press "Go" below or click here. After the test completes, please provide the jitter, ping, download, and upload speeds below.
Ping*
Jitter*
Download Speed (Mbps)*
Upload Speed (Mbps)*

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Network Quality Test
1. Please click the link below to access the VoIP Network Quality Test.

VoIP Network Quality Test

2. Follow the 5 Steps provided on the page above.
1. Download and install the testing plugin
2. Choose the nearest test location
3. Choose number of calls to simulate
4. Click Start Test
3. Wait for the test to finish

4. Print the webpage as a PDF or screenshot the results

5. Upload the PDF or image file below
File
Accepted file types: jpg, jpeg, gif, png, pdf, Max. file size: 512 MB.

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Network Router
Please provide the make and model of your network router in each office and/or home location where the Aline phones will be used.
Please look at your router for the manufacturer name and model. This information can be found on the top, side or bottom of your router.

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Please read the information below and then list all users/extensions on your account in the provided fields.*

Name	Email	Communicator Access (Type Yes/No)	Mobile App Only (Type Yes/No)	SMS Messaging *Additional Charge	Needs a Physical Desk Phone (Type Yes/No	*Caller ID Number	*Phone Model	*MAC Address

Name: Can be seen in the app's directory.

Email: Used for the Communicator app login and Voicemail-to-Email. Each user listed must have a unique email.

Communicator Access: Using both the desktop and mobile app.

Mobile App Only: Only using the mobile app. No desktop.

SMS Messaging: Unlimited texts via softphone or mobile app. *Additional charge of $9.99/month per user.

*Phone Model: Required only if Yealink phones are already owned. This information is typically found on the back of the phone.

*MAC Address: Required only if Yealink phones are already owned. Typically found on the back of the phone.

*Caller ID #: Required only if using more than one telephone number on the account. If account has multiple numbers, list what telephone number you wish to display when making outbound calls.

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Do you wish to record all phone calls, inbound and outbound?*
If Yes, all calls will be recorded. Calls will be stored in your account for 6 mos and then deleted. If you wish to retain longer than 6 mos, please download the files and save. *Be sure to check applicable local laws for compliance purposes before enabling.

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Additional Features
- CNAM (Caller ID Name): Can be used to display the calling party's name alongside the phone number, to help users easily identify a caller. Limited to 15 characters.
- Directory Listing (411): Enables your business to appear as a local listing when people search for products and services in your business category.
- eFax: Faxes are sent through the Communicator Desktop app and received via email. Select this option if you have purchased eFaxing with us.
- Custom On Hold Recording: Allows you to write a script and select music that will be played when users are on hold. Once we receive the script, we will record and add to your account. (Limited to 750 characters)
Select Options:
- Texting (SMS/MMS)
- CNAM (Caller ID Name) *Not Available for Toll Free lines
- Directory Listing (411)
- eFax - Additional Charge: $9.99/m
- Custom On Hold Recording - Additional Charge: $14.99/m
Please fill out the form linked below to submit your 10 DLC Compliance Requirement*
I have submitted the 10 DLC form
Click Here to Submit SMS 10 DLC Compliance Requirement
CNAM (Caller ID Name)*

eFax*

Fax Number	Email(s) to Send Faxes To

Click Here to Choose On Hold Music and Submit Your Script

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Aline Phone Systems is proud to be a part of Double A Solutions
Please check the boxes below if you would like to learn more about enhancing your business with any of our other product solutions.
Please Make a Selection Below:
- Select All
- Blitz Sales Software CRM: A prospect management system with intelligent workflow automation.
- Call Logic Dialing Software: TCPA compliant and proven to be 3x faster than hand dialing.
- HBW Life Leads: 100% exclusive and prequalified, auto, home, and life leads.
- Janitorial Manager: Janitorial software designed to help IHPs and BSCs succeed in the cleaning industry.
- I am not interested in additional products at this time.
Please let us know what days and times work best for our team to reach out in the space provided below:

Example: Tuesday and Thursdays after 12pm EST. We will be sure to reach out regarding the product you selected. Thank you!
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I agree to the privacy policy.

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Thank You for Choosing Aline Phone Systems

Step 1 of 13

Network Speed Test

Network Quality Test

Network Router

Aline Phone Systems is proud to be a part of Double A Solutions