Option 1: Connect with Windows Quick Assist (Recommended)
To receive secure remote support from Aline Support using Windows Quick Assist, please follow the steps below:
Step 1: Get Quick Assist
Quick Assist is built into Windows 11, but you can launch or install it directly via the Microsoft Store app:
Step 2: Open Quick Assist
Press Ctrl + Windows Logo Key + Q or search for Quick Assist in your Start menu and launch the app.
Step 3: Share Your Code with Aline Support
When you contact our support team, provide your 6-digit security code.
Important: Only share this information with an authorized Aline Support Technician. These details allow us to connect securely to your device.
Step 4: Allow the Connection
Once our technician initiates the connection, a prompt will appear on your screen. Click Allow to permit screen sharing and assistance.
Option 2: Connect with AnyViewer (Alternative)
If you prefer to use AnyViewer, please follow the steps below:
Step 1: Download and Install
Click the button below to download AnyViewer:
After downloading, install the program on your computer.
Step 2: Open AnyViewer
After installation, launch AnyViewer. On the main screen, you will see two pieces of information: Device ID – a unique number for your computer Security Code – a temporary code that changes regularly
Step 3: Share Your Details with Aline Support
When you contact our support team, provide your Device ID and Security Code.
Important: Only share this information with an authorized Aline Support Technician.
Step 4: Accept the Connection
Once our technician requests access, you will see a prompt on your screen. Click Accept to allow the connection.
Security and Control
✔ You are always in control of your computer – you can end the session at any time. ✔ All connections are encrypted to protect your privacy. ✔ Aline Support Technicians will never ask for personal account passwords. ✔ If unsure, call our official support line before sharing your details.