Aline Phone Systems adds integration with Salesforce CRM to its growing list of integrated software partners.
- Aline continues to expand its reach partnering with Software companies and products
- Aline’s integration offers some unique functionality for current Salesforce and Aline users
Toledo, OH – Aline Phone Systems announced that its business VoIP phone system is now integrated with Salesforce CRM. Headquartered in San Francisco, California, Salesforce is the number one CRM with a global presence. Founded and based in Toledo, Ohio, Aline Phone Systems is a VoIP Phone System built with the flexibility to integrate with software solutions like Salesforce CRM.
“We’re incredibly proud to be integrated with the top CRM on the planet. The integration into Salesforce CRM is an integral part of our growth model and we’re excited to offer Salesforce users a VoIP system that seamlessly connects.” – Jay Burkett, Vice President of Product, Brand, and Partner Management
Today, a positive customer experience is critical to reducing churn. Aline’s new integration with Salesforce CRM solves this. It used to be common that when an inbound call was received, you would have to provide your name and basic information to the representative. Then, the representative would run a search while the inbound caller waits. If the waiting period becomes extensive, this upsets the caller. Instead, Aline’s integration creates a quick connection and the opportunity for a friendly interaction. With inbound calls, the Salesforce profile automatically populates displaying all the caller’s information and record. By knowing exactly who’s calling, callers are served fast. Also, with the name of the customer shown during an inbound call, a personable interaction can be created. That provides a memorable experience that delights the customer.
That’s not all the integration can do.
In a world that’s demanding that tasks be completed faster, Aline’s integration with Salesforce CRM delivers. With outbound calls, manually dialing is automated with the click of a mouse. Sales teams can maximize their outbound call production, driving more sales. Also, inbound and outbound calls that are both answered and unanswered are automatically logged within Salesforce CRM. This eliminates human error and provides managers the accurate reporting data they need to make decisions. The final key component to the integration is the advantage of having all calls recorded and logged within each Salesforce profile. Salesforce users can reference the contact’s lead for reference at any time. This is helpful when a prior conversation needs to be referenced, for training employees, and solve disputes with customers
“Salesforce customers are going to enjoy the integration. The ability to work more efficiently is a major advantage for users. Plus, managers will appreciate the automatic call logging so that employee productivity can be recorded and tracked even if a user forgets to log a call.” – Mark Moss, Product, Brand, and Partner Analyst
Salesforce was founded in 1999 and went public on the NYSE in 2004. Salesforce provides numerous CRM solutions and serves professionals in digital, sales, service, marketing, and IT roles. They have multiple locations spread across six continents.
Aline Phone Systems is a subsidiary of the holding company, Double A Solutions. Aline Phone Systems, is a B2B VoIP Phone Service Provider that serves various industries to meet the communication needs of businesses. Founded in 2003 and also based in Toledo, Ohio, Double A Solutions is a SaaS company that works within multiple industries providing software solutions that meet the needs of its customers. Double A Solutions also has 3 other portfolio companies: Blitz Sales Software is a sales CRM software designed to manage and automate sales activities. Call Logic is a TCPA compliant calling assistant. Janitorial Manager is a custodial management software for the cleaning industry.
Contact Person for More Information:
Name: Sam Riegsecker