VoIP technology is the way of the future. Here are 5 ways that VoIP is more efficient and cost-effective than your outdated phone system.

Currently, most phone systems used by companies are outdated. Relying too heavily on old, copper wiring, these companies continue to desperately cling to antiquation. Much like that of the Pony Express, the VCR or cassette players, landline phone systems will be vaguely remembered, a dying ember in the fire pit of technology. Busy signals will very soon fall by the wayside. As phone technology continues to improve and evolve, many companies are met with the following question:

Is there an affordable solution?

Yes! VoIP technology is the answer. The use of VoIP technology continues to rapidly expand across the business landscape. More recently, its use has grown exponentially outside of Silicon Valley. As it boomed in larger cities, it was evident that it was prime for expansion in smaller markets. As archaic landline copper wiring continues to degrade under the streets, within the walls and hanging high above the heads of workers, a more efficient wave of technology continues to wash over smaller cities. As businesses continue to upgrade their means of telecommunication, it’s become clear that VoIP is the way of the future. How? Let’s look at five incredible features of VoIP phone systems:

Aline is a cloud-based, VoIP phone system that makes your business more efficient and easier to manage. Click here for a free quote from Aline!

1. VoIP technology is very cost-effective.

Traditional landline phone systems regularly charge for long-distance calling at a ‘per-minute’ rate. This can cause a business phone bill to skyrocket! VoIP technology offers unlimited local and long-distance calls. The best part is that this unlimited calling is offered at low monthly rates (read: a much lower monthly phone bill).

2. ​VoIP is incredibly customer friendly.

In addition to the fact that VoIP technology is designed to be plug and play (creating an amazingly easy process for installation and ease of use), it also creates a more friendly environment for customers as well.  For instance, there are no busy signals. When faced with a busy signal, a potential client or current customer may become frustrated with the lack of effective ways to contact your business. This could cause them to choose a competitor.  VoIP can handle an unlimited amount of calls, ensuring that nobody is faced with the obnoxious noise of a busy signal. Instead, customers can be placed on hold. While not always ideal, with Aline Phone Systems, customers can listen to a customized commercial designed specifically for your business. Research has shown that customers who hear on hold commercials in lieu of elevator music are statistically more likely to stay on hold, thus giving your business an increased opportunity to earn or retain their business.

VoIP technology

3. VoIP is efficient.

  • Internal chat feature– VoIP has eliminated the need for employees to leave their work stations to ask questions or waste time waiting at another employee’s desk. With desktop software, employees can simply instant message each other, improving inter-office communication.
  • Click to call– How much time would be saved if every employee at every business no longer had to manually dial a phone number? With a built-in web browser and capable ‘click to call’ feature, manually dialing a phone number can be a soon forgotten pastime.
  • E-Fax– The year 1990 called, and it wants its fax machine back. Documents can be sent via ‘E-fax’ without the need for a standard landline connection. By simply attaching a document, much like you would in an email, and entering the end-user phone number, documents can be sent with just the click of a button.

4. VoIP can help you grow your business, train new employees, and retain current ones.

Turnover can be a costly thorn in any business’ side. Often, turnover can be directly attributed to a company’s inability to provide efficient training. Many VoIP systems can offer the following training features:

  • Call Recordings– Call recording is an excellent training tool. Company trainers, supervisors, or business leaders can listen to, share, and review call recordings at any time. Trainers can use those call recordings and review with a new employee their company’s best practices, proper etiquette, and strategies. Calls made using physical office phones, desktop software, or the mobile application (more on that below) are all recorded.
  • Whisper Coaching– This allows trainers, supervisors, or business leaders to listen in on a live call and provide feedback to an employee without the client or prospect hearing it.

5. Some VoIP software come with a mobile application.

In locations that suffer from the burden of antiquated technology offerings, many employees are still carrying two cell phones. If they aren’t carrying two cell phones, companies may require them to use their personal cell phone. In both of these circumstances, the lack of a reliable mobile application can be a strain on any employee. With Aline and its incredible smartphone application, the need for two cell phones is gone. The mobile app has the ability to have phone calls that are placed into a business ring directly on an employee’s cell phone directly through the app. This is not to be confused with what outdated phone systems describe as ‘call forwarding.’ Not only can employees receive calls on their phone through the mobile app, but they can also make outbound calls, mimicking the business phone number, directly from their cell phone, again using the incredible mobile application. This VoIP offering immediately eliminates the need for two cell phones or the use of a personal phone for business-related matters.

Aline is a cloud-based, VoIP phone system that makes your business more efficient and easier to manage. Click here for a free quote from Aline!

VoIP features provide any business a cost-effective approach, a competitive advantage, training and coaching efficiency, and, most importantly, a pathway to the future. For a business to be successful today, it must invest in tomorrow’s technology.